Conditions

The legislation of the Republic of Latvia requires the owner of an online store to stipulate the terms of delivery and return, as well as the right of withdrawal. Such a reservation is called a distance contract (Regulations).

DISTANCE AGREEMENT

The Seller of the goods offered in this Online Store, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, hereby enter into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

Delivery and payment procedures

The Buyer orders the goods through this website, specifying the type and quantity of the goods to be ordered. The Buyer has the opportunity to pay for the product by using the payment tools built in the Online Store or by paying the invoice prepared by the seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without signature.

After successful payment, the buyer receives an e-mail confirming the purchase.

The Seller shall ensure delivery of the goods within 20 days of receipt of payment for the goods, in agreement with the Buyer.

Right of withdrawal

The Buyer shall have the right to withdraw from the Product within 14 calendar days of receipt of the Product by sending a letter of withdrawal to the Seller. The Seller shall send the cancellation letter form to the Buyer by e-mail upon the Buyer's request.

The Buyer is obliged to return the item to the Seller within 7 days of sending the letter of refusal. All costs incurred in returning the item to the Seller shall be borne by the Buyer.

The buyer may not exercise the right of withdrawal if:

• the ordered goods, by their nature, cannot be returned, are perishable or are rapidly consumable;
• the ordered goods are made directly to the Buyer on individual order;
• the buyer has opened the package of audio or video or computer programs.
• the returned goods have been used.
• the visual appearance of the product has not been preserved; all labels, price tags, stickers and bar codes have not been preserved.
• the manufacturer's original packaging has not been retained.
• the original proof of purchase is not attached - check or invoice. (Note: Purchase Confirmation in the Buyer's email is not considered a proof of purchase by which the Buyer can return the item.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer shall be responsible for maintaining the quality and safety of the product during the term of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer the right of withdrawal or to charge a refund in the event of damage to the Product, neglect of the Product during use or failure to follow instructions, or loss of the original packaging or material damage to the packaging.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used to enable the Seller to accept the Buyer's order and deliver the goods in accordance with the requirements of the Latvian legislation. By entering the information, the Buyer agrees that notices related to the processing of the Buyer's order will be sent to the specified e-mail.

COOKIE POLICY

Last modified: 29/10/2018

• Cookies are used to improve the quality, ease of use and customization of the contents of the website www.sjuzanna.lv. By using this site, you consent to the use of cookies.
• The cookie policy explains what cookies are, how they are used, how you may interact with third parties through the use of cookies on the site, your ability to control or delete cookies and their subsequent information.

What is a cookie?

• A cookie is a small text file sent to your computer or mobile device when you visit a website and which is stored by your website on your computer or mobile device when you visit the website. At each subsequent visit, the cookies are sent back to the originating website or to another website that recognizes the cookie.
• Accordingly, cookies act as a memory for a specific web page, allowing this page to remember your computer the next time you visit it, including cookies to remember your settings or to improve the user experience. Cookies are not used to personally identify you.
• Further information about cookies, as well as how to manage or delete them, can be found at www.aboutcookies.org.

How are cookies used on www.sjuzanna.lv?

The site uses cookies for the following purposes:

• To ensure that certain features of the website function
• This site uses Google Analytics, a legal entity developed by Google Inc. The program uses cookies, allowing the website host to analyze how the site is used.
• The i-store cookies are used to ensure successful e-store transactions. They allow to follow the CUSTOMER's behavior and facilitate the fulfillment of orders. Cookies also allow you to track information about the CUSTOMER`s order history and, based on this, CUSTOMERS receive special prices.

Third Party Cookies

• In addition to the www.sjuzanna.lv cookies, the site may also use third party cookies to report service usage statistics, deliver ads, etc.
• Control and deletion of cookies
• You have the option to control or delete cookies if you wish. Most web browsers can be set to lock cookies on your device. The only thing to keep in mind is that you will have to adjust some settings each time you visit the site, and some services and features may not work there.
• You can usually change your browser settings according to the instructions most often found under "Help", "Tools" or "Editing".
• You can find more information about cookies, including what cookies are set on your computer and how they can be managed or deleted, at: https://www.aboutcookies.org/

To learn more about each browser's options for controlling and deleting cookies, we offer the following links:

• For the Chrome browser, visit Google: https://support.google.com/accounts/answer/32050
• For Internet Explorer, visit Microsoft: http://support.microsoft.com/kb/278835
• For Firefox, visit Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
• For the Safari browser, visit Apple: https://support.apple.com/kb/PH21411?locale=en_US
• For any other browser, visit the official homepage of the browser.

Where can I get more information about cookies?

More information about cookies can be found on the following websites:

• All About Cookies: http://www.allaboutcookies.org/
• Network Advertising Initiative: http://www.networkadvertising.org/

DELIVERY

RECEIVE AT S/C "SJUZANNA" - DĀRZU STREET, 29, RĒZEKNE

• Order processing period: up to 1 day from the moment of order payment.

• The seller will contact you by phone number specified in the order and/or will send an SMS with information about the time when it is possible to receive the order at S/C "Sjuzanna" Dārzu Street 29, Rēzekne.

• Please note that after payment of the order, no changes are made to the order.

OMNIVA PARCEL MACHINE

• Omniva - parcel terminal-parcel terminals located in shopping centers and other places. The addresses of the parcel machines can be found here >>

• Order Delivery Time: 2 to 7 business days after order payment.

• An SMS will be sent to the telephone number specified in the order stating that the parcel has been delivered to the selected parcel machine.

• The shipment may be removed from the parcel terminal at any time convenient to you from the time of shipment.

• CAUTION: The shipment must be removed from the parcel terminal within 7 calendar days of delivery.

• Please note that after payment of the order, no changes are made to the order.

• Price for delivery in Latvia: 2 €

• Price for delivery to Lithuania or Estonia: 7 €

• Free shipping in Latvia for purchases from 25 €

DPD PICKUP PARCEL MACHINE

• DPD PICKUP - parcel terminal-parcel terminals located at shopping centers and other places. The addresses of the parcel machines can be found here >>

• Order Delivery Time: 2 to 7 business days after order payment.

• An SMS will be sent to the telephone number specified in the order stating that the parcel has been delivered to the selected parcel machine.

• The shipment may be removed from the parcel terminal at any time convenient to you from the time of shipment.

• CAUTION: The shipment must be removed from the parcel terminal within 7 calendar days of delivery.

• Please note that after payment of the order, no changes are made to the order.

• Price for delivery in Latvia: 3 €

DELIVERY BY COURIER TO DOOR

• Order Delivery Time: 2 to 7 business days after order payment.
• The courier will contact you at the telephone number specified in the order and / or send you an SMS with approximate delivery time.
• Delivery time: from 8am to 8pm Monday - Saturday.
• Please note that after payment of the order, no changes are made to the order.
• Price for delivery in Latvia: 10 €

TRY ON IN THE STORE

• Choose clothes
• When placing an order, note the type of delivery: Try it in the store! *
• Receive a text message about the preparation of the product for fitting
• Show SMS to the seller, receive the reserved product for fitting.

* If you choose the delivery method "In the store", the payment for the product is made at the store's cash desk in accordance with the rules of S/C "Sjuzanna" and the loyalty program.

PAYMENT

PAYSERA PAYMENT

Paysera is a safe, cheap and easy way to make payments or send and receive money online. More than 5000 online stores have set up Paysera Checkout payment method. Using Paysera payment method, SWEDBANK, SEB, CITADELE and LUMINOR bank CUSTOMERS will be connected to their online banks to make a payment.

Customer data security

Paysera is registered with the Lithuanian State Data Protection Inspectorate at www.ada.lt (registration code P3127). Customer Data is processed in accordance with the laws and regulations of the Republic of Lithuania as well as this Privacy Policy.

PCI DSS (Payment Card Industry Data Security Standard) is an international standard for security technologies and processes. This security standard regulates the requirements for companies that accept card payments and process customer data. The certificate certifies that Paysera meets all safety requirements. The Paysera system has introduced a top-tier standard that is used to secure more than 6 million card transactions per year.

Since 2012, Paysera is a licensed electronic money institution authorized to carry out activities related to the issuance of electronic money and the provision of payment services throughout the European Union. The institution is periodically audited and audited by the Central Bank of Lithuania. This ensures transparent and otherwise flawless performance and financial performance monitoring. When you place an order, you select "Paysera" as your payment method. In this case, you will be able to pay for the product immediately upon making the purchase.

BANK TRANSFER

When making an order, choose "BANK TRANSFER" next to the payment method. After completing your order, we will send you an invoice to your e-mail address for payment. Upon receipt of the payment in our Company account, your order will be processed in accordance with your chosen shipping method. Please pay the invoice within 2 (two) calendar days after receiving the invoice by e-mail, otherwise your order may be canceled.

PAYPAL PAYMENT

When making your order, choose "PayPal" as your payment method. PayPal is a modern and secure payment method for online shopping and is one of the most widely used payment methods in the world. PayPal doesn't have to be a PayPal account owner, PayPal also provides payments to unregistered users. We are a verified (approved) member of the PayPal service.

COMPANY DETAILS